BEGA Smart
For a home where everything is easy

<b>BEGA Smart</b><br />For a home where everything is easy

BEGA Smart
For a home where everything is easy

FAQ – good to know

 

 

General Information

  • What are the basic requirements to be able to use BEGA Smart?

    All you need is a smartphone and the free BEGA Smart app to configure and control your BEGA Smart components. Some of these components require a standard power supply (230 V).

    Some features require an active Internet connection (e.g. the transfer and sharing of systems, or the download of device and system updates).

    The trouble-free operation of the BEGA Smart system furthermore requires that the ranges of the various components be taken into consideration during initial configuration. Permanently installed components (e.g. BEGA Smart Sockets or BEGA Smart Rotary Dimmers) should be used within the Zigbee range (30 m open field) of the next component. This is necessary to ensure availability between the components and forwarding of control commands.

  • Which smartphones are supported?

    All Apple iPhones with iOS 11 or higher as well as smartphones with Android 6.0 or higher are supported.

  • Can I use the BEGA Smart app on my tablet PC?

    At the moment, using the Smart app on a tablet PC is not recommended. While the app can be installed on a tablet PC, it has not yet been optimised for these devices. The optimization for app use on a tablet PC is scheduled to be completed this year.

  • Are there any functional differences between the smartphone and the tablet PC version of BEGA Smart app?

    The smartphone and tablet PC apps will be identical in their scope of function.

  • What areas of my home can be operated with BEGA Smart?

    Depending on the components you choose, you can control either your outdoor area or your indoor living space with BEGA Smart. You can also create a combination of indoor and outdoor control, depending on the range of the components to each other. Please note that not all components are suitable for outdoor use.

 
Configuration & Commissioning

  • What is the BEGA Smart app used for?

    You use the free BEGA Smart app to set up your BEGA Smart system. The system and its component are configured via this smartphone app. The individual components are scanned using codes and are added to the installation. You subsequently have the option of controlling and switching luminaires in the immediate vicinity as well. You can also create groups and scenarios for your customised lighting design, or configure timer-controlled events to automate processes.

  • What is the range of the app for setup/control?

    You must be within Bluetooth range of one of the components (entry points) to set up or control the system – i.e. no more than 15 metres away. Outdoor systems can allow for greater distances.

  • What is considered a "system" in this context?

    "System" describes a single device or a group of BEGA Smart devices, which were interlinked or configured as one. A system can also be a single component that was used to set up the system and to implement the initial configuration.

    The BEGA Smart app allows the creation of multiple systems, which, however, cannot interact or communicate with each other. This means you have the option of mapping individual areas of your home separately in the app (indoors, outdoors, kid's area/adult area) or all components jointly in one larger system to operate all components with a single command.

  • Can I use the app to set up and control multiple systems?

    Yes, several systems can be controlled and configured in the app. However, only one system can be controlled and configured at a time. Where multiple systems exist in the app, you will have to switch from one to the next.

    Where systems are set up to have multiple users, these can access the system simultaneously (via the function “Share system”), provided they are connected to different components. In exceptional cases, this function may cause delays.

  • What is an entry point? Which devices are entry points?

    Entry points are Smart components that are able to communicate with your smartphone/tablet PC via Bluetooth. You will need an active Bluetooth connection to configure the BEGA Smart system.

    An entry point is a device that allows the creation of a new system. Entry points have Bluetooth and Zigbee connectivity. Devices without Bluetooth functionality cannot be used as an entry point for the creation of a new system. These devices can only be added to an existing system as an additional component.

    The following devices can be used as entry points: Add relevant article numbers? BEGA Plug & Play Smart Tower, BEGA Smart Socket, BEGA Smart DALI Controller, BEGA Smart Rotary Dimmer, BEGA Smart Plug and BEGA system pendant luminaires.

    More devices will be added.

  • What is a QR or Data Matrix code? What is it used for?

    Data Matrix or QR codes are 2D codes that store machine-readable textual information. The BEGA Smart app can scan and process this information. The codes facilitate an easy setup and configuration of BEGA Smart. The configuration codes are found directly on the BEGA Smart components, and in some cases additional codes can be found in the packaging. Please store these additional labels carefully to allow a new setup at a later time if needed. BEGA Smart components cannot be configured again without these codes after a factory reset!

  • Should I keep the additional labels containing QR codes that come in the product packaging?

    Yes. Please store these additional code labels carefully to allow a later reconfiguration of the components if needed. BEGA Smart components cannot be configured again without these codes after a factory reset!

 
Control

  • What tools are available for controlling my BEGA Smart system?

    You can use the following devices to control your BEGA Smart system: BEGA Smart app, BEGA Remote Controls ONE & PRO, BEGA Smart Rotary Dimmer.

  • Do I always have to use my smartphone or tablet PC to control the system?

    It is often quicker and more intuitive to use a BEGA Remote Control or a BEGA Smart Rotary Dimmer for system control. Of course, all available control devices can be used in one and the same system to enjoy optimum accessibility at all times.

  • How can the various control devices be incorporated into the BEGA Smart system?

    Both remote controls (ONE & PRO), as well as the BEGA Smart Rotary Dimmer can be set up and configured intuitively via the BEGA Smart app. An entry point component (See "What is an entry point?") is required to allow the integration of a BEGA Remote Control in a system. The BEGA Smart Rotary Dimmer does not need such a component – it can in itself be used as the first component (entry point) for a new system.

  • Can I control the BEGA Smart system when I am not at home?

    This type of control is currently not available. Your smartphone must be within range of one of the BEGA Smart system components (10 to 15 metres) to establish a Bluetooth connection.

  • How do I configure the remote controls or the BEGA Smart Rotary Dimmer?

    The BEGA Remote Controls ONE & PRO as well as the BEGA Smart Rotary Dimmer can be configured directly via the BEGA Smart app.

    Changes made to the system or the configuration within the BEGA Smart app are not automatically transferred to the remote controls.

    Please read the section further on "How do I transfer configuration changes to the BEGA Remote Control ONE/PRO?".

    Please note that you must be within Bluetooth range of an entry point to configure the remote controls. This does not apply for the BEGA Smart Rotary Dimmer, as it is an entry point in itself.

  • What are the individual buttons on the Remote Control PRO used for?

    The two Favourites buttons on the BEGA Remote Control PRO (convex & concave) can be configured using the BEGA Smart app for any illumination or control function you want in your system. The default assignment for these buttons is “All on” and “All off” (quick button push), as well as "All dim up" and "All dim down" (push and hold button).

    Individual luminaires, luminaire groups or entire scenarios can be assigned to the ten user-programmable buttons on the BEGA Remote Control ONE.

  • What is the range of the remote controls?

    The Remote Control ONE/PRO has a range of approx. 30 metres (open field) to the next BEGA Smart component via a Zigbee connection.

  • How do I transfer configuration changes to the BEGA Remote Control ONE/PRO?

    Changes made to the system or the configuration within the BEGA Smart app are not automatically transferred to the remote controls. However, transferring the changes manually is also very simple.

    Please note that you must be within range of an entry point to ensure a successful transfer of the configuration.

    BEGA Remote Control ONE: Activate the Remote Control by pressing any button. Press the centre button (On/Off) and the button "3" simultaneously to synchronise the settings. Done!

    BEGA Remote Control PRO: Activate the remote control by pressing the touch ring. Now press Enter (touch ring "top") three times in quick succession to synchronise the settings. Done! The transfer is confirmed in the display of the BEGA Remote Control PRO.

  • What are the differences between the BEGA Remote Control ONE and the BEGA Remote Control PRO?

    The BEGA Remote Control ONE allows basic control actions for your BEGA Smart system. Individual luminaires, luminaire groups or scenarios can be assigned to the ten user-programmable buttons.

    The BEGA Remote Control PRO is optimised for comfort in terms of material, display and usability for the control of your smart system. The menu is navigated using an ePaper display and touch ring. Futhermore, two user-programmable Favourites buttons allow fast access to your preferred functions. The BEGA Remote Control PRO features an attractive anodised, cast aluminium housing in matt black and a front made of shatter-proof and scratch-resistant Gorilla® glass. In its wall mounting bracket, the remote control will look like a decorative accessory.

 
Features & App

  • What are groups for?

    Luminaires and components can be grouped together to speed up access and facilitate the simultaneous control of multiple devices.

  • What is the difference between groups and scenarios?

    Individual luminaires can be joined together as groups. That will allow you to e.g. switch several luminaires on or off at the same time or dim their light simultaneously. Each luminaire can only be part of one group.

    Unlike groups, scenarios have more exact settings. In a scenario, luminaires can be set to a preconfigured state, for example "50 percent brightness, light colour blue".

    Luminaires can be included in multiple scenarios and be configured individually for each one.

    Groups and scenarios can optionally be assigned to buttons on the remote control or can be integrated in time-controlled events.

  • What are time-controlled events?

    Time-controlled events allow you to switch your lighting automatically. The light could e.g. be switched on and/or off at a specific time of the day or depending on the position of the sun.

    Another example: on weekdays, you want the garden illumination to come on 30 minutes before sunset and turn off at 11:15 pm. You might want the light on longer on weekends. You can define several events for your system. These events are then saved to the system and will be executed automatically, even if there is no smartphone within range.

  • What happens to my BEGA Smart system at the switchover to and from daylight savings time?

    The BEGA Smart system adopts the time change automatically. You don't have to do anything, and all your configured events will immediately adjust to the new time parameters.

  • How do I know if there is a software update available for my components? How do I perform a software update?

    A red dot will appear in the "Settings" menu when software updates become available for your BEGA Smart components. The app will guide you through the update process. We recommend performing updates at a time when none of the components are due to be used, as the process may take some time, depending on the type of component and the functional scope.

 
Positioning & Ranges

  • What is the maximum range for controlling the lighting and other devices in the garden?

    The system uses Bluetooth with a range of approx. 15 metres (open field) to the next entry point (see "What is an entry point?") for control via smartphone and the BEGA Smart app. From that point, the signal from one component to the next is transmitted via Zigbee (provided the next component is within range). You can therefore control components out of immediate range, provided your current position is within Bluetooth range to an entry point and all other components are within Zigbee range to each other.

    The Remote Controls ONE or PRO use a Zigbee radio network with a range of over 30 metres (open field) to the next entry point.

  • How do I make sure that all my components are permanently in range of each other?

    The trouble-free operation of your system requires that the ranges of the various components be taken into consideration during the initial setup. Permanently installed components (e.g. Smart Sockets or BEGA Smart Rotary Dimmers) should be used within the Zigbee range (30 meters in open field) of the next component. This is necessary to ensure availability between the components and forwarding of control commands.

  • Can I include my indoor and outdoor lighting in the same BEGA Smart system?

    Yes, that is possible if at least one outdoor component and one indoor component are positioned within Zigbee range of each other. Please note that double-glazing or an external wall may reduce the range.

 
Compatibility

  • "Works with BEGA Smart" – what does that mean?

    Products bearing this label are compatible with the BEGA Smart system and can be configured and controlled via the BEGA Smart app.

  • Can I extend my system to any size?

    The following is the only limitation for BEGA Plug & Play: You can add Smart Extenders to increase the number of connections of a Smart Tower. Please note that the maximum total connected wattage must not exceed 50 W. The total connected wattage can be increased by adding more Smart Towers.

  • Which Zigbee lamps are supported?

    All BEGA Zigbee LED lamps can be configured, switched on and off and controlled using BEGA Smart.

    • LED lamps for E 27 base · controllable
    • LED lamps for E 27 base · tunable white
    • LED lamps for E 27 base · tunable white · RGB W
    • E 14

    The BEGA Smart system can also implement software updates for one of the following Zigbee lamps, once they are available. The app will notify you about the availability of any updates.


  • Can I add devices from third-party manufacturers to my BEGA Smart system?

    You can add devices that are currently not officially supported, provided they are compatible with Zigbee 3.0. They may, however, have limited functionality. BEGA does not offer any support for these components!

 
BEGA Plug & Play

 
BEGA system pendant luminaires

 
System Transfer & Sharing

 
Help & Error Messages